Exchange and Returns
If you need a different size items, you can ask about it when you return . To do this, you should indicate in the return form, which product you want to swap, and specify the new size .
If this size is not available, we will refund you the cost of the above product .
If you want to exchange an item for another model or color, you should return it and make a new order .
Conditions of Return
In the implementation of the exchange and return, consider the following :
- Returned goods must be in the same condition in which you received them.
- Upon receipt of your package , we will check the condition of the goods before they carry out their exchange for goods of a different size or a refund of their value . Please note that in case of return SVETARKIN does not undertake payment of expenses for shipment or delivery of the returned goods.
The refund may be 30 days after receiving your returned goods in our warehouse. After checking the condition of the returned goods, we will notify you by e-mail. Refunds carried out using the same form of payment that was used for the purchase.
If you received a defective or wrong item and decided to return it by mail, do not forget to attach a copy of the receipt for postage to return the parcel. After checking the condition of the goods, we will refund you the cost and the corresponding costs of delivery and return .
Please note that the return costs of delivery will be made after the return value of the goods .